Booking a surfing or stand up paddleboarding course, lesson or holiday for the first time can be a daunting experience. To help you out we’ve put together some useful information for you, which includes answers to some of the most commonly asked questions. If there’s anything you can’t find the answer to please don’t hesitate to contact our friendly team via the Contact Us page and we’ll be pleased to answer any questions you may have.
How to Book, Booking Information and Payments
When is Long Line Surf School and Water Trails open?
We’re open all year round. We run all our surfing courses between March – December and offer Half Day Lessons only from December – March. We have lessons running seven days a week.
We run our SUP courses between March and October. Private groups can be organized throughout the off season.
How can I book?
You can book a surf course or lesson by giving our office a call on 07738128507, by sending us an email using the contact form or firstname.lastname@example.org, or you can check availability and book your course ONLINE.
How do I book a Bespoke Package?
To book a Bespoke Package you’ll need to call or email. Due to the complexities of these bookings and availability it is not feasible to have online booking.
How do I secure a booking?
To reserve a place on a surfing or water trails course we ask for a 50% deposit. The remaining balance is due on arrival. The booking will not be considered confirmed until the deposit is received and confirmation receipt has been issued.
What’s the best way to pay?
We can accept cash at the beach for all balance payments. To pay your balance by card, you’ll need to go to our online booking service and pay via our paypal account.
Surf and SUP Courses, Lessons and Holidays
How much does a surf or SUP course cost?
The cost of our courses varies depending on the options you choose. Please see our Price Guide for details of the cost of all our courses. If you can’t find what you’re looking for or would like a bespoke quote please Contact Us.
Where will we be surfing or stand up paddleboarding?
The vast majority of our surfing lessons are held at Benone Beach. We may take you further down towards Downhill if we see more suitable but no matter what we will be on the same beach.
With the new opening of Long Line – Portstewart, we will be offering beginner surf lessons and kids camp from June 2014 and a full programme for 2015.
The Stand up paddleboarding beginner lessons will take place on the River Roe. This is where the majority or our Water Trails begin unless a bespoke trail has been arranged with you.
How big are the groups?
Surfing Group sizes vary depending on the level of ability and bookings on that particular day. Typically, tuition is provided along the industry guideline of a maximum ratio of 1:10. For 1-1 and Private Small Group Lessons it will just be you and your instructor.
Water Trails Group size will never exceed 6 at anyone time as we try to be sustainable and give consideration to others using the waterways. The minimum we can take is two put private sessions can also be arranged.
What’s included in my surf lesson or Water Trails Session?
All courses include use of all equipment and all tuition throughout the duration of your course.
Do I need to hire equipment?
All equipment hire is provided free of charge during your surfing or SUP lessons with us.
Can I bring my own surfing or SUP equipment?
If you have your own surfboard or stand up paddleboard, or wetsuit that you’d like to bring along with you please feel free to do so!
Can I keep hold of my equipment after my lesson to practice?
Equipment can be hired out after the session depending on time of day. Please look at our Hire page for prices and times.
Are there any age limits?
Surfing: The minimum age is 6 years, we cannot accept children younger than this. There is no upper age limit.
Water Trails: our minimum age is 16, again there is no upper age limit.
Do I need to be able to swim?
It’s ideal if you can swim 50 metres. If you are a non-swimmer or have limited swimming ability then please inform us upon booking so we can make additional arrangements to ensure you are looked after and we have sufficient coaching cover. Lessons are typically held in waist deep water, which make the activity safe and fun regardless of your swimming ability.
Travel and Getting Around
What are my travel options to get to Benone Beach?
We’re located just 12 miles from Limavady and only 20 miles from the City of Derry Airport. There are regular flights to Derry from most major UK airports. Translink have two train stations convenient to Benone, one at Bellarena and the other at Castlerock and the Translink National Express Bus Service stops on the main road beside the turn to Benone Tourist Complex which is a 5 minute walk to the Surf School.
Where is Benone Beach?
You can use this GOOGLE MAP to find Benone Beach or look for Long Line Surf School or Benone Tourist Complex.
What are my travel options to get to Portstewart Strand?
We’re located just 5 miles from Coleraine and only 47 miles from the Belfast International Airport. There are regular flights to Belfast from most major UK airports. Translink have a train station convenient to Coleraine,and the Translink National Express Bus Service stops on the main road beside the turn to Portstewart Strand.
Where is Portstewart Strand?
You can use this GOOGLE MAP to find Portstewart Strand
Not so Small Print
What if I miss my lesson?
If you miss one of your surf lessons due to personal reasons (social engagements, illness, fatigue, or similar) we’re not obliged to reschedule or refund your lesson.
What happens if there isn’t any surf on the day of my surf lesson?
Here at Long Line we will always try to get in the water if the surf is flat. We are lucky to offer other activities if the surf is flat on the day you booked. However flat water activities aren’t for everyone. We will always try to give you the option to call and rearrange your surf lesson. And if the surf conditions are either too small or too dangerous we will either re-arrange on the day or give a voucher that can be used to rebook (please see T&C’s). Please do not pay too much attention to the internet surf forecasting websites, our staff and coaches have years of surf forecast expertise and forecasts can be very unreliable!
What happens if we can’t go surfing or stand up paddleboarding?
Nobody can control the weather or surf swell, so in the unlikely event we’re not able to surf or paddleboard because of dangerous surf or weather conditions, Long Line Surf School will ensure that your lesson is either rescheduled for a more appropriate date/time, another activity is offered or the time is used constructively to learn about other aspects of the sport.
How can I give feedback to my instructor or the school?
We value your feedback and how we may improve our services and activities. Please leave a comment through our contact us page or email us directly at email@example.com
Sometimes people would rather speak to someone in person and we are here to listen. Phone us or even come down to the Cabin and let us know your thoughts.
(We will respond to any feedback or complaints within 7 working days)